very slow service, no one calls you back , competiors to telkom much fater in doing contracts
The service levels are pathetic. Impossible to resolve my queries for admin staff to management. I give up
telkomsa.net E Mail deleted by mistake. Telkom cannot restore after hrs on the phone. Locate a store on the Internet, the number dialled says does not exist. 10210 call, person takes 5 min to look for a store. Telkom once restored my E Mail over the phone, and at one time back was SUPER. They have degraded, not improved at all. Staff need training for their jobs. Would NOT recommend anyone to use Telkom.
I took out a contract with Telkom mobile for my wife, I stated that I wanted the contract capped to what the contract offered, it was agreed and Telkom honoured the agreement for about the first 5 months, after that I have had endless problems with my billing, Telkom allocated spend limits and a second contract to my name with out my consent. I have logged a query since aug/sep 2015 and still to date I am receiving billing errors. I strongly advise people not to go with Telkom Mobile as they have no clue what they are doing and they will Debit your account for any amount they feel fit and not what was agreed up.