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Gateway Mall

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It was my first time going to the shop and definitely won't be the last .the atmosphere is amazing,the clothes and the staff.everything is just Wooow Bad experience! Not Ayoba

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I bought a ladies trousers at Zara gate way on the 16 of July 2016. the size is small as SA sizes are different from Uk. I walked back in store today to exchange. The manager refused saying i should have a receipt. I LOST THIS RECEIPT , I left the trouser in store angry and i did not get one. I told her that i lost the receipt and she had none of it. i walked out leaving the touser in protest. Help me Bad experience! Not Ayoba

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I requested a dress size as there were none on the shelves. The sales person scanned the dress and assured that my size was available in store and that he would go to fetch it. 25+ minutes later, I was still waiting. I checked with the lady at the change room and she advised that the person I was waiting for went out for lunch. The sales assistant standing next to her said he would help me. While I was explaining what I wanted he turned his attention to another customer. I left the dress, probably never to return. Bad experience! Not Ayoba

  • Naz
  • Points : 3
  • Reviews: 1
  • 01 Jan 0001
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