17 Sep 2017
I was at Evaton Mall on the 29 August 2017,at 16:22 to make a lay-by. I was told that the minimum deposit to be paid on that is R20.00, I gave the cashier by the name known to the manager R200.00 and ask her to take R50.00 which was the deposit.
She gave me two receipts to sign, one was given to me and the other was left behind with the items bought. I asked her how does the cell phone lay-by works, she explained to me and she also asked me whether do I have the rewards card and I told her no I don't, I asked her to give me one of which she did.
I then left the counter forgetting to ask for my change of R150.00 from her, I went to the cell phone display cabinet, chat with one client about the Sumsung Grand Prime that I liked in there, I then bid both cashiers good bye and left the shop. on my way passed Pep Stores, I then remembered that I didn't get my change back. I went straight back to the shop, confronted Mahlodi about my money, she asked me how much did I gave her and how much was my deposit towards the lay-by and she gave me my R150.00.
I was angry, I asked her how can she have the guts to let me leave the counter without my change, the time I took at the cell phone display cabinet and to leave the shop without calling me to get my change while she was aware that I forgot it. She should have gave me my change together with the receipt. To my surprise she gave it to me but I m worried about other customers that might come across this situation and be not sure whether the lost the money or be afraid to complain as we don't think as one.
I was expecting her to unwind the till roll, check the money as to check whether they balance but she just gave me my R150-00.
I have to this shop many times but buying on cash, so y plea is that such situations should not be allowed as they degrade the reputation of the company.
Good experience! now that's Ayoba