My mother baught a washing machine Samsung model in 2014 October 10th. Now the machine drum started losing direction and nolonger move in circuler motions and it made a lot of noise and that made us to end up going to the game store in Boulders to ask for the service. The person who helped us told me that we should expect the people who will fix it within 24hours. We patiently waited until they came,they were from Samsung. They were very rude and were no of help at all ,very rude, worse part they did not even want to check if the machine is fixed after claiming they fixed it.They went and we were left trying to check if its working or not by putting some clothes in only to find that it became worse! .My mother tried to call them after they left thinking that maybe they can come back since they were not far,the guy just hung up the phon. This really hurt and dissapointed us because we did not expect that at all. The following day my mother called the people from Samsung and they told her they will look into it,which they did not even bother,instead they called and when we told them what happened with the people that came they seemed like they will do something about it and they did not even today. It is now 3 weeks since we've been waiting and my mother is under a lot of stress and cannot even sleep because she feels she have been robbed after paying the full amount of that machine,faster than expected. We have really ran out of ideas now,that is why I decided to check in the internet if I wont find anywhere where I can complain to. We really hope this message will be read and we will be helped soon. Thank you.
I bought an irone and TV stand on 10 Jan. in Game Boulders . They delivered the TV stand and no iron. As I was travelling that same afternoon I was not able to come to to=he store. I left the reeipt at home in Vorna Valley., 27 Fountain Court, Langeveldt Road. I called the person who delivered and has not been picking up, I sent an emalil to your customer service- no reply . .Please note that I am currently in Lebanon and have incurred a lso in terms of calling your store . I called the manager few minutes - and left my number and hoping to receive her call.
I bought 2 kids bicycle last week on friday and when my daughter tried to ride her bicycle the small back wheels started to bend,then I took it and replaced in its box. Today I returned it to game store and they refused to exchange it for me,the manager was very rude towards me...this bicycle costs me R495.00 I'm a single parent and I'm unemployed....your help will mean a lot to me